At Snaan Limited, we are committed to making your buying journey as smooth and reassuring as possible. Whether you are browsing for inspiration or finalising a large project order, our Customer Care Centre is here to guide you. Below you’ll find answers to our most common questions, with enough detail to help you make informed decisions.

Why choose Snaan Limited?

We are one of the most established bathroom suppliers in the UK, trusted by thousands of customers nationwide. Our strengths include:

• Experience : Years of industry expertise allow us to understand the unique needs of both homeowners and trade professionals. and our banking partners.
• Dedicated Team : With over 50 specialists in sales, logistics, and customer care, every stage of your order is managed with precision.
• Seamless Process : From checkout to delivery, our systems keep you informed so you’re never left wondering about your order.

How can I place an order?

We offer two easy methods:

• Online : Our website allows you to browse products, check specifications, view delivery estimates, and complete purchases securely.
• By Telephone : If you prefer a personal approach, our technical sales advisors can guide you through options, answer questions, and process your order directly.

This flexibility ensures you can order in the way that suits you best.

Who can order from you?

We welcome both retail customers and trade professionals :

• Retail customers : No account is needed — simply choose and order.
• Trade professionals : Our Trade Account offers benefits such as exclusive discounts, easier repeat ordering, and account management.
• UK-wide service : As long as your delivery address is in the UK, you can place an order with us.

What payment methods do you accept?

We provide secure and flexible payment options:

• Credit/Debit Cards (Visa, Mastercard, Amex) - Fast, secure payments for all customers.
• Bank Transfer - Particularly useful for larger purchases or trade accounts.
• Telephone Payment - Processed directly and securely by our staff.
• Klarna - Spread the cost of your order with instalment options (subject to approval).

This ensures that whether you’re buying a single item or a full project suite, payment is convenient.

Do you offer discounts on large purchases?

Yes. While our products are already offered at competitive prices below RRP, we provide:

• Seasonal promotions with codes for extra savings.
• Trade discounts via our account service for professionals.
• Tailored quotations for bulk or project orders.

If you are planning a large-scale purchase, contacting us directly ensures you get the best possible deal.

Do you deliver throughout the UK?

Yes — our delivery service is nationwide, with clear policies:

• UK Mainland (excluding Highlands & Islands) : Free delivery on most products. Any exceptions (oversized or specialist items) will be shown at checkout.
• Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands : A surcharge applies due to higher courier costs. Charges depend on product size and weight, and are confirmed during checkout.
• Large or bulky items : Where direct delivery is not possible, we can arrange shipment to ports or depots for collection.

This ensures transparency with no hidden costs.

How long will my order take to deliver?

Delivery times are always displayed on the product page before you purchase. In general:

• Standard items are dispatched quickly from our warehouses or trusted distribution partners.
• Preferred delivery dates can be selected at checkout for many items.
• Split deliveries may occur if your order comes from multiple suppliers — we’ll always inform you in advance.

Can I request a specific delivery time?

Yes. Depending on the courier, we may be able to arrange:

• AM/PM slots
• Delivery on a chosen weekday
• Special handling for large deliveries

We recommend calling us before placing your order if you need a precise arrangement.

Do you provide a catalogue?

Our website is our live catalogue, showcasing over 50,000 products with real-time stock and new additions daily. A printed catalogue cannot reflect this breadth.

However, many of our partner brands provide brochures, which we are happy to arrange upon request.

Can I order a product not listed online?

Yes. Our online selection is extensive, but not exhaustive. If you require a product you don’t see listed:

• Contact our team with the brand or product details.
• We will confirm availability and provide a quotation, whether for a single item or a large project.