Privacy Policy
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Privacy Notice - Snaan Limited
Your Privacy Matters to Us
At Snaan Limited, we are committed to protecting and respecting your privacy. This detailed Privacy Notice outlines how we collect, use, share, and protect your personal information. Whether you're browsing our website, placing an order, or getting in touch with us, you can trust that your personal data is being handled securely and lawfully.
Who We Are
We are Snaan Limited, a UK-based company responsible for handling your personal data as the 'data controller'. Our contact details are as follows:
- Company Name: Snaan Limited
- Address: 61 Ormesby Way, Kenton, Harrow, HA3 9SE
- Email: support@snaan.co.uk
If you have any concerns or questions regarding your personal data, you can reach out to our Data Privacy Manager at the email address provided above.
When and Why We Collect Your Data
We collect personal information when you interact with us through the following activities:
- Shopping online or placing an order
- Creating an account on our website
- Requesting marketing communications
- Participating in surveys or competitions
- Providing feedback or contacting customer support
Additionally, technical information such as your IP address, device type, browser, and website activity is collected automatically when you use our website.
What Personal Data We Collect
The types of personal data we may collect include:
- Contact Information: Name, address, email, phone number
- Account Details: Username, password, order history, preferences
- Payment Information: Bank or card details (processed securely and not stored without consent)
- Website Usage: IP address, browser type, time zone, pages visited
- Marketing Preferences: Your chosen communication preferences
We also use aggregated, non-identifiable data to improve our services. We do not collect sensitive data (e.g., race, religion, health), nor do we knowingly collect information about children.
How We Use Your Data
We only use your data where the law permits. Below is a table outlining how and why we use your personal data:
| Purpose | Why We Use It | Legal Basis |
|---|---|---|
| To process your order | To deliver products and manage payments | Fulfilling a contract with you |
| To create and manage your account | So you can log in and view orders | Contract & legitimate interest |
| To send you updates | To inform you about your orders and account | Legal obligation or contract |
| To improve our website | To understand usage patterns | Legitimate interest |
| To send marketing emails | To inform about offers and products | With your consent |
| To respond to queries | To help resolve customer issues | Legitimate interest |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us :
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You may receive marketing communications from us for the following reasons:
- If you have purchased goods or services from a website or storefront operated by the Snaan group of companies
- If you entered a competition or promotional event organised by us
- If you registered for a Retail or Trade account on the Snaan.com website
- If you chose to be notified when a particular product returned to stock on the website In all cases, you will continue to receive promotional material unless you choose to opt out.
Third-party marketing :
We will get your express opt-in consent before we share your personal data with any company outside the Snaan group of companies for marketing purposes.
Opting out :
You can ask us or third parties to stop sending you marketing messages at any time through any of the following channels:
- Using the "unsubscribe" link located in the footer of each marketing email to directly unsubscribe with the third-party email marketing client
- Contacting our Data Privacy Manager via the email address listed within paragraph 1 of this notice
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other similar transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
External Third Parties such as:
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Third parties to whom we may choose to transfer, or merge parts of our operations or our assets. Alternatively, we may seek to acquire other operations and merge with them. If a change happens to our operations, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers :
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that service providers use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have an operational need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required :
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you :
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Time limit to respond :
We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.